Returns & refunds

Returns & refunds Change-of-mind returns For most non-personalised goods bought online, you may cancel your order within 14 days after the day you receive the goods. After telling us you wish to cancel, you must send the goods back without undue delay and within 14 days. Return postage for a change-of-mind return is at the buyer's expense. Please use a suitable tracked or otherwise reliable service and keep proof of posting. Faulty, damaged or incorrectly described goods If an item is faulty, arrives damaged, is not as described or otherwise does not meet your legal rights, contact us as soon as possible. Reasonable return postage will be covered by us where the return is because the goods are faulty, damaged or not as described. Personalised/custom-made goods Goods made to your specification or clearly personalised cannot normally be returned simply because you have changed your mind. This does not affect your rights where the item is faulty, damaged or not as described. Condition of returned goods You may inspect goods in the same way you reasonably could in a shop. A refund may be reduced if the value of the goods has been diminished by handling beyond what was necessary to establish their nature, characteristics and functioning. Refunds Where a valid cancellation applies, the price paid and the standard outbound delivery charge will be refunded in accordance with the applicable consumer rules. Refunds are normally made using the original payment method. We may wait until the goods have been returned, or until you provide evidence that you have sent them back, where the law allows us to do so. How to return Contact us through the website contact form before returning an item and include your order reference. Returns should then be sent to the return address shown above. Model cancellation form To: Hells Angels Nomads England I hereby give notice that I cancel my contract of sale for the following goods: Order reference: Goods: Ordered on / received on: Name: Address: Date: You can send the same information through the website contact form instead of using this wording exactly.